Shipping policy

Prime Living Shipping Policy

Last Updated: 5 July 2026

At Prime Living RSA (Pty) Ltd ("Prime Living", "we", "our", or "us"), we are committed to delivering your order safely, efficiently, and as quickly as possible.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our online store.

This Policy should be read together with our Terms & Conditions and our Returns & Refund Policy.

 

 

1. Delivery Areas

Prime Living currently delivers to physical addresses within the Republic of South Africa.

At this time, we do not offer international shipping or delivery to P.O. Boxes.

 

 

2. Order Processing

Orders are processed Monday to Friday, excluding South African public holidays.

Once your payment has been successfully authorised, your order will enter our fulfilment process.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, public holidays, or periods of exceptionally high demand, processing and dispatch times may be longer than usual.

 

 

3. Order Confirmation

After successfully placing an order, you will receive an automated order confirmation email confirming that we have received your order.

This email confirms receipt of your order only and does not guarantee immediate dispatch.

Once your order has been packed and dispatched, you will receive a shipping confirmation email.

Where available, tracking information will be included in your shipping confirmation email.

 

 

4. Delivery Timeframes

Our standard estimated delivery time is 8–13 business days from the date your order is dispatched.

Delivery estimates are provided in good faith and are intended as a guide only.

Actual delivery times may vary depending on factors including:

  • your delivery location;

  • courier operations;

  • weather conditions;

  • public holidays;

  • high order volumes; or

  • circumstances beyond our reasonable control.

Prime Living cannot guarantee delivery on a specific date or time unless expressly agreed in writing.

 

 

5. Shipping Costs

We offer FREE standard shipping on all orders of R800 or more delivered within South Africa.

Orders with a total value below R800 will incur a shipping fee, which will be clearly displayed during checkout before payment is completed.

Any applicable shipping charges will always be shown before you complete your purchase.

 

 

6. Courier Services

Prime Living currently uses Aramex as its primary courier partner for deliveries within South Africa.

To ensure efficient service, we reserve the right to use another reputable courier where necessary.

 

 

7. Tracking Your Order

Where tracking is available, customers will receive tracking details once their order has been dispatched.

Tracking updates are provided by the courier and may not always update immediately.

Customers can use the provided tracking number to monitor the progress of their delivery.

 

 

8. Delivery

Customers are responsible for ensuring that the delivery address, contact number, and email address provided during checkout are accurate and complete.

A person at the nominated delivery address may accept the parcel on the customer's behalf.

Ownership and risk in the goods pass to the customer upon delivery, subject to applicable South African law.

If no one is available to receive the delivery, the courier may attempt redelivery or contact the customer to arrange an alternative delivery.

Additional delivery charges resulting from incorrect delivery information, failed delivery attempts, or requests for redelivery may be payable by the customer.

 

 

9. Inspecting Your Delivery

Customers should inspect their parcel as soon as reasonably possible after delivery.

If your parcel appears damaged, tampered with, incomplete, or incorrect, please notify Prime Living as soon as reasonably possible.

Where possible, please retain the original packaging and provide clear photographs of the parcel and its contents to assist with our investigation.

 

 

10. Delivery Delays

Although Prime Living makes every reasonable effort to dispatch and deliver orders within the estimated delivery timeframe, delays may occasionally occur.

If your order experiences a significant delay, we will make reasonable efforts to keep you informed and assist in resolving the matter with the courier.

Prime Living shall not be liable for delays caused by circumstances beyond our reasonable control.

 

 

11. Lost Deliveries

If you believe your order has been lost in transit, please contact us as soon as reasonably possible.

We will work with the courier to investigate the shipment and keep you informed throughout the process.

Where appropriate, Prime Living will provide a replacement product or refund in accordance with applicable South African law and our Returns & Refund Policy.

 

 

12. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Prime Living cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.

If an order must be re-shipped due to incorrect delivery details, additional shipping charges may apply.

 

 

13. Circumstances Beyond Our Control

Prime Living shall not be liable for delays resulting from events beyond our reasonable control, including but not limited to:

  • severe weather conditions;

  • natural disasters;

  • transport disruptions;

  • strikes or labour disputes;

  • civil unrest;

  • government restrictions;

  • power outages;

  • courier operational delays;

  • failures of third-party service providers; or

  • other unforeseen events.

Nothing in this section limits any rights afforded to consumers under applicable South African law.

 

 

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us using the contact details published on our website.

To help us assist you as quickly as possible, please include your order number in all correspondence relating to an existing purchase.