Terms of service

Prime Living Terms & Conditions

Last Updated: 5 July 2026

1. Introduction

Welcome to the Prime Living website ("Website"), owned and operated by Prime Living RSA (Pty) Ltd ("Prime Living", "we", "our", or "us").

These Terms & Conditions govern your access to and use of this Website, including the purchase of products through our online store.

By accessing or using this Website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.

If you do not agree to these Terms & Conditions, you should not use this Website.

These Terms should be read together with our:

Privacy Policy
Shipping Policy
Returns & Refund Policy
Cookie Policy (where applicable)

Together, these documents govern your relationship with Prime Living.

2. Business Information

This Website is owned and operated by:

Prime Living RSA (Pty) Ltd

Registered in:
Republic of South Africa

Email:
Primelivingrsa@gmail.com

3. Definitions

For the purposes of these Terms:

Customer, You, or Your means any person who accesses this Website or purchases products from Prime Living.

Prime Living, We, Us, or Our means Prime Living RSA (Pty) Ltd.

Website means the Prime Living online store together with all associated pages and content.

Products means all goods offered for sale through this Website.

Order means a request submitted by a customer to purchase Products from Prime Living.

4. Eligibility

By using this Website or placing an Order, you confirm that:

you are at least 18 years of age or have the consent of a parent or legal guardian;
you have the legal capacity to enter into a legally binding agreement;
all information you provide is accurate and complete.

5. Electronic Communications

By using this Website or communicating with Prime Living electronically, you consent to receive communications electronically.

Electronic communications, including emails and website notifications, satisfy any legal requirement that communications be in writing where permitted by South African law.

6. Products

Prime Living strives to ensure that all product information is accurate.

However:

product photographs are for illustrative purposes only;
colours may differ depending on your screen settings;
minor differences in packaging or design may occur;
measurements may vary slightly;
products remain subject to availability.

Prime Living reserves the right to discontinue, replace, update or modify products without prior notice.

7. Pricing

All prices displayed on this Website are in South African Rand (ZAR).

Prices include VAT where applicable.

Shipping charges are displayed separately during checkout before payment is completed.

Despite our best efforts, occasional pricing errors may occur.

If an obvious pricing error is identified before dispatch, Prime Living reserves the right to cancel the affected Order and provide a full refund where payment has already been received.

8. Orders

Submitting an Order constitutes an offer to purchase the selected Products.

Submission of an Order does not mean that the Order has been accepted.

Prime Living reserves the right to accept or reject any Order.

Orders may be cancelled before acceptance for reasons including, but not limited to:

stock unavailability;
payment authorisation failure;
suspected fraud;
pricing errors;
technical system errors;
circumstances beyond our reasonable control.

Where payment has already been received, any approved refund will be processed to the original payment method.

9. Order Confirmation

After successfully placing an Order, you will receive an automated order confirmation email acknowledging that we have received your Order.

This confirmation email is generated automatically and does not constitute acceptance of your Order or create a binding agreement to supply the Products ordered.

Prime Living reserves the right to review, accept, decline, or cancel any Order in accordance with these Terms & Conditions and applicable South African law. An Order may be cancelled for reasons including, but not limited to:

product unavailability;
payment authorisation or verification issues;
suspected fraud or unauthorised activity;
pricing or technical errors; or
any other circumstance that prevents us from fulfilling the Order.

If an Order is cancelled after payment has been received, any amount paid will be refunded to the original payment method used for the purchase.

Once your Order has been processed and dispatched, you will receive a shipping confirmation email. Where available, tracking information will be included to allow you to monitor the delivery of your Order.

10. Payment

Prime Living accepts payment through secure third-party payment providers, including PayFast.

Prime Living does not collect or store customers' payment card information.

All payment transactions remain subject to the terms and security procedures of the applicable payment provider.

11. Shipping & Delivery

Shipping and delivery are governed by our separate Shipping Policy.

Prime Living currently delivers within the Republic of South Africa.

Estimated delivery timeframes are provided for guidance only and are not guaranteed.

12. Returns, Refunds & Cancellations

Returns, refunds, exchanges and cancellations are governed by our separate Returns & Refund Policy.

Customers wishing to cancel an Order should contact Prime Living as soon as possible.

Orders that have already been dispatched cannot normally be cancelled and will instead be dealt with in accordance with our Returns & Refund Policy.

Nothing contained in these Terms limits any rights afforded to consumers under applicable South African legislation.

13. Promotions

Prime Living may offer promotional campaigns, discount codes or special offers.

Unless otherwise stated:

promotional codes may only be used once;
promotions cannot be exchanged for cash;
promotional codes cannot be combined unless specifically stated;
promotions may be amended or withdrawn at any time, subject to applicable law.

Additional terms may apply to individual promotions.

14. Intellectual Property

All intellectual property appearing on this Website remains the property of Prime Living RSA (Pty) Ltd or its licensors.

This includes, but is not limited to:

logos;
trademarks;
photographs;
product images;
graphics;
text;
website design;
videos;
icons;
product descriptions.

No content may be copied, reproduced, distributed, modified or used without our prior written permission.

15. Acceptable Use

You agree not to:

use this Website unlawfully;
interfere with Website security;
attempt unauthorised access;
introduce malicious software;
misuse customer information;
copy Website content without permission;
interfere with other users' enjoyment of the Website.

Prime Living reserves the right to suspend or terminate access where these Terms are breached.

16. Privacy

Prime Living respects your privacy.

Personal information is collected, processed, stored and protected in accordance with our Privacy Policy and POPIA.

By using this Website, you consent to the processing of your personal information as described in our Privacy Policy.

17. Website Availability

Although Prime Living aims to keep this Website available at all times, uninterrupted access cannot be guaranteed.

Maintenance, technical failures or circumstances beyond our control may result in temporary interruptions.

Prime Living shall not be liable for losses arising from temporary Website unavailability where permitted by law.

18. Limitation of Liability

Nothing contained in these Terms excludes or limits liability where such exclusion is prohibited by South African law.

Subject to applicable law, Prime Living shall not be liable for indirect, consequential or economic losses arising from:

use of this Website;
delays in delivery;
interruption of Website services;
reliance upon Website content;
events beyond our reasonable control.

Customers remain entitled to all rights afforded under the Consumer Protection Act.

19. Force Majeure

Prime Living shall not be responsible for delays or failures resulting from events beyond our reasonable control, including but not limited to:

natural disasters;
floods;
fires;
severe weather;
strikes;
civil unrest;
transport disruptions;
government restrictions;
power outages;
internet failures;
courier delays; and
failures of third-party service providers.

20. Amendments

Prime Living may amend these Terms & Conditions from time to time.

Any updated version will be published on this Website and will become effective immediately upon publication unless otherwise stated.

Customers are encouraged to review these Terms periodically.

21. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from or relating to these Terms shall be subject to the jurisdiction of the competent South African courts.

22. Consumer Rights

Nothing contained in these Terms shall limit, waive or exclude any rights available to consumers under:

the Consumer Protection Act, 2008;
the Electronic Communications and Transactions Act, 2002;
the Protection of Personal Information Act, 2013; or
any other applicable South African legislation.

23. Contact Us

If you have any questions regarding these Terms & Conditions or any order placed through Prime Living, please contact us using the details below: