We process all orders within 1-2 business days and ship them out promptly. Standard shipping typically takes 8-11 business days for delivery within South Africa. We partner with reliable shipping carriers such as Aramex store to door to ensure your products arrive safely and in perfect condition. Once your order ships, you'll receive a tracking number via email so you can monitor your delivery every step of the way. For expedited shipping options, please contact our customer service team.

Change of Mind: Return within 7 days of receiving your order. Item must be unused, in original condition, with all packaging and proof of purchase. Return shipping is at your cost. Faulty, Damaged or Incorrect Items: Contact us as soon as possible with your order number, a description, and photos. We'll repair, replace or refund — and cover return shipping costs. Order Cancellations: Cancel before dispatch by contacting us immediately. Once dispatched, cancellation is not possible — a return can be requested instead. Exchanges: Available where stock allows. If unavailable, a refund will be issued. Cannot Be Returned: Used items, opened hygiene/personal care products, items with missing accessories, or products damaged through misuse. How to Return: Contact us first, provide your order number and reason, then wait for return instructions before sending anything back. Refunds are processed to your original payment method once the return is inspected and approved.

Prime Living products are carefully curated for quality, durability, and style. We partner exclusively with trusted manufacturers who meet our rigorous standards. Every item is tested for longevity and designed to enhance your living space. Plus, our expert team personally selects each product to ensure it delivers real value to your home.